Frequently Asked Questions
Find answers to common questions about our services and plans
Services
Nook is your fitness companion, available 24/7. Through natural conversation, your coach learns how you live and adapts everything—plans, nutrition, and habits—to your progress and lifestyle.
All training content is supervised by certified fitness professionals and our customer service team. The more you share, the better your coach can personalize your journey.
You'll be matched with a coach who's available 24/7. Your coach provides real-time guidance, answers questions, and adjusts your plan based on your progress. All training programs are supervised by certified fitness professionals working behind the scenes. Chat with your coach anytime through our platform.
No! Your coach will design workouts based on what you have available. Whether you have a full gym setup, basic equipment at home, or nothing at all, we'll create a plan that works for you.
Yes, absolutely. If you feel another trainer would be a better fit, just ask in the chat and we'll help you connect with a different member of our team.
Unlike template-based apps, Nook offers coaching supervised by certified professionals. Your coach observes your patterns, remembers your history, and adapts to your actual life—not just a generic program.
Not a workout app. A conversation that coaches you, backed by real experts.
Absolutely! Our coaches work with people at all fitness levels. Whether you're just starting out or have years of experience, we'll meet you where you are and help you progress at your own pace.
During your initial assessment, you'll share any relevant health information. Your coach will design a program that works around your limitations and helps you stay active safely. However, we always recommend consulting with your doctor before starting any new fitness program.
Simply create an account and complete the initial assessment. This helps us understand your goals, fitness level, and lifestyle. You'll then be matched with a coach who will create your personalized plan.
Plans & Billing
We offer several plans to fit different lifestyles: Free Trial to get started, Basic (monthly or yearly) for consistent training, Active Free where you only pay for inactive days, and Streak which rewards your consistency with lower prices each active month.
The Basic plan includes personalized workout plans, nutrition guidance, progress tracking, and unlimited access to your coach through our chat platform. You can choose between monthly or yearly billing.
With Active Free, you only pay a small fee on days you're inactive. Stay active based on goals set with your coach, and you pay nothing. It's perfect if you want flexibility and want to be rewarded for consistency.
The Streak plan starts at a set monthly price and decreases each month you hit your activity goal (set with your coach). The more consistent you are, the less you pay. It's designed to reward building lasting habits.
Yes! You can switch plans at any time from your account settings. Your new plan will take effect at the start of your next billing cycle.
Yes! New users get a free trial period to explore the platform and work with a coach. No credit card required to start.
You can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your current billing period.
We accept all major credit cards and debit cards. All payments are processed securely through our payment provider.
Yes, subscriptions renew automatically at the end of each billing period. You can view your next billing date in your account settings and cancel anytime before that date.